Refund policy
At rosolie, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we’re here to help.
Returns
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You have 30 days from the delivery date to request a return.
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Items must be unworn, unused, and in their original packaging with tags attached.
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To initiate a return, please contact us at support@rosolie.com with your order number and reason for return.
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Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to the original payment method within 5-7 business days.
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Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).
Exchanges
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We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
Damaged or Defective Items
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If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/videos of the issue. We will arrange a replacement or refund at no extra cost.
Final Sale Items
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Discounted, clearance, or final sale items are non-refundable and non-returnable.
How to Return
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Email us at support@rosolie.com with your order details.
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Pack the item securely in its original packaging.
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Ship it to the return address we provide.
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Once received, we’ll process your refund.
For any questions, contact us at:
Email: support@rosolie.com
Phone: (929)354-0194
Adress: 87-09 Jamaica Ave, Queens, NY 11421
Thank you for shopping at rosolie!